I regret to say that my experience with SmartBox has been nothing short of disappointing, and I cannot, in good conscience, recommend this company to others. While their prices may seem appealing at first glance, the abysmal level of customer service I encountered has left a bad taste in my mouth.
My ordeal began when I received my first box. After a month, there was severe water damage in the unit. These boxes are made to be weather proof, so you can imagine how upsetting this was. Naturally, I reached out to their customer service team to address the issue and was assured that I would receive reimbursement for the months I had already paid and compensation for the damages incurred. However, despite numerous attempts to follow up, I never received any form of resolution or acknowledgment of my concerns.
In a desperate attempt to escalate the matter, I tried contacting the manager at the Maryland Branch, but my calls went unanswered, and I never received a callback. Subsequent attempts to reach out to their customer service line were equally fruitless, as promises to send emails or investigate the issue further were made but never fulfilled.
Unfortunately, personal circumstances, including a near-death childbirth, prevented me from pursuing the matter further. SmartBox finally arranged to pick up the box on May 13th, I was yet again disappointed to discover that they had charged me for another month (May-June). Again, I was promised this would be handled and that I would receive a refund within 7 days... I have my doubts.
My experience has been marred by their inability to address customer concerns and provide the level of service one would expect. Despite their competitive pricing, the lack of accountability and responsiveness exhibited by their staff has left me deeply dissatisfied and reluctant to engage with them in the future.
Julie Davidson
-
May 27, 2023
Boxes were to be delivered Friday. They never came. I called the central number twice. they tried to contact the local MD office. I was told I was on the delivery schedule, and they should arrive, but they couldn't reach anyone directly. So called Saturday, and was told the local office is closed on the weekend. SO I cancelled the contract. I was planning to load the boxes this weekend and now I am screwed. Zero communication from the delivering office. Don't bother if you are in MD, they are unreliable.
Amy Medlin
-
March 16, 2023
Not only was this expensive, but also incredibly stressful. We moved from Richmond, Virginia to Glen Burnie, Maryland. The Virginia side of things went very smoothly. Once we got to Maryland, our smart boxes were delivered 2 weeks late, and communication was poor. The movers were not careful with our things and piled everything in the driveway breaking or damaging multiple items. We ended up hiring Two Men and A Truck to move the rest of our large items and it went much smoother and cost us far less in money, time, and stress.
John Freund
-
November 15, 2019
Overall a great experience. I needed two boxes on site to move out a room while we repaired water damage. The price was right, and the boxes are very nice and exactly as you'd hope, arriving when they said they would. Also, before delivery I realized I had scheduled for drop off on Oct 31, Halloween, blocking my entire driveway. It's my girlfriend's favorite holiday and so I contacted Chantell with Smartbox of Maryland and she actually called every single customer on surrounding days to see if any might swap days with me. While they couldn't, I really appreciate her going above and beyond to try to help me with such a silly request.
Now the reason I gave 4 of 5 stars is that they missed the pick up day with no contact. They just didn't show up. They did show up first thing the next morning to pick them up, but again I wasn't contacted so I didn't know what was going on.
Overall fantastic experience and I'll certainly use them again.
Peaches Pearson
-
October 16, 2019
I’m so so happy I discovered this company! I’ve used pack rat and PODS in the past. While these were both a great experience, my recent experience with SMARTBOX was FANTASTIC! From the moment Gwen answered the phone she was so so nice, friendly and sincerely concerned that I get exactly what I needed. My box was delivered while I was away from home and it was placed in the exact location where I requested! I looked in my cameras afterwards and saw the professional way it was delivered and the way my property was respected. The driver took care not to damage my driveway and he was done in no time at all!! The monthly rental price is AWESOME TOO!!! I’m a customer for life and will recommend to all my family and friends now!
Our Address
9906 Fallard Ct Suite 102, Upper Marlboro, MD 20772, USA
Claim Listing: Smartbox Moving and Storage
Please Login or Register an Account to Claim Listing
I regret to say that my experience with SmartBox has been nothing short of disappointing, and I cannot, in good conscience, recommend this company to others. While their prices may seem appealing at first glance, the abysmal level of customer service I encountered has left a bad taste in my mouth. My ordeal began when I received my first box. After a month, there was severe water damage in the unit. These boxes are made to be weather proof, so you can imagine how upsetting this was. Naturally, I reached out to their customer service team to address the issue and was assured that I would receive reimbursement for the months I had already paid and compensation for the damages incurred. However, despite numerous attempts to follow up, I never received any form of resolution or acknowledgment of my concerns. In a desperate attempt to escalate the matter, I tried contacting the manager at the Maryland Branch, but my calls went unanswered, and I never received a callback. Subsequent attempts to reach out to their customer service line were equally fruitless, as promises to send emails or investigate the issue further were made but never fulfilled. Unfortunately, personal circumstances, including a near-death childbirth, prevented me from pursuing the matter further. SmartBox finally arranged to pick up the box on May 13th, I was yet again disappointed to discover that they had charged me for another month (May-June). Again, I was promised this would be handled and that I would receive a refund within 7 days... I have my doubts. My experience has been marred by their inability to address customer concerns and provide the level of service one would expect. Despite their competitive pricing, the lack of accountability and responsiveness exhibited by their staff has left me deeply dissatisfied and reluctant to engage with them in the future.
Boxes were to be delivered Friday. They never came. I called the central number twice. they tried to contact the local MD office. I was told I was on the delivery schedule, and they should arrive, but they couldn't reach anyone directly. So called Saturday, and was told the local office is closed on the weekend. SO I cancelled the contract. I was planning to load the boxes this weekend and now I am screwed. Zero communication from the delivering office. Don't bother if you are in MD, they are unreliable.
Not only was this expensive, but also incredibly stressful. We moved from Richmond, Virginia to Glen Burnie, Maryland. The Virginia side of things went very smoothly. Once we got to Maryland, our smart boxes were delivered 2 weeks late, and communication was poor. The movers were not careful with our things and piled everything in the driveway breaking or damaging multiple items. We ended up hiring Two Men and A Truck to move the rest of our large items and it went much smoother and cost us far less in money, time, and stress.
Overall a great experience. I needed two boxes on site to move out a room while we repaired water damage. The price was right, and the boxes are very nice and exactly as you'd hope, arriving when they said they would. Also, before delivery I realized I had scheduled for drop off on Oct 31, Halloween, blocking my entire driveway. It's my girlfriend's favorite holiday and so I contacted Chantell with Smartbox of Maryland and she actually called every single customer on surrounding days to see if any might swap days with me. While they couldn't, I really appreciate her going above and beyond to try to help me with such a silly request. Now the reason I gave 4 of 5 stars is that they missed the pick up day with no contact. They just didn't show up. They did show up first thing the next morning to pick them up, but again I wasn't contacted so I didn't know what was going on. Overall fantastic experience and I'll certainly use them again.
I’m so so happy I discovered this company! I’ve used pack rat and PODS in the past. While these were both a great experience, my recent experience with SMARTBOX was FANTASTIC! From the moment Gwen answered the phone she was so so nice, friendly and sincerely concerned that I get exactly what I needed. My box was delivered while I was away from home and it was placed in the exact location where I requested! I looked in my cameras afterwards and saw the professional way it was delivered and the way my property was respected. The driver took care not to damage my driveway and he was done in no time at all!! The monthly rental price is AWESOME TOO!!! I’m a customer for life and will recommend to all my family and friends now!