I’m so so happy I discovered this company! I’ve used pack rat and PODS in the past. While these were both a great experience, my recent experience with SMARTBOX was FANTASTIC! From the moment Gwen answered the phone she was so so nice, friendly and sincerely concerned that I get exactly what I needed. My box was delivered while I was away from home and it was placed in the exact location where I requested! I looked in my cameras afterwards and saw the professional way it was delivered and the way my property was respected. The driver took care not to damage my driveway and he was done in no time at all!! The monthly rental price is AWESOME TOO!!! I’m a customer for life and will recommend to all my family and friends now!
John Freund
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November 15, 2019
Overall a great experience. I needed two boxes on site to move out a room while we repaired water damage. The price was right, and the boxes are very nice and exactly as you'd hope, arriving when they said they would. Also, before delivery I realized I had scheduled for drop off on Oct 31, Halloween, blocking my entire driveway. It's my girlfriend's favorite holiday and so I contacted Chantell with Smartbox of Maryland and she actually called every single customer on surrounding days to see if any might swap days with me. While they couldn't, I really appreciate her going above and beyond to try to help me with such a silly request.
Now the reason I gave 4 of 5 stars is that they missed the pick up day with no contact. They just didn't show up. They did show up first thing the next morning to pick them up, but again I wasn't contacted so I didn't know what was going on.
Overall fantastic experience and I'll certainly use them again.
Martin Zimelis
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May 03, 2019
I needed some auxiliary storage while some repairs were done on my house. SmartBox was the least expensive (delivery + rental charges) of the options in my area. Since quality is also an important factor, based on good reviews, I chose them to leave a storage box on my driveway. The box was delivered (and picked up) when promised and did not leak during a couple of heavy downpours.
Bottom line: fitted my needs for a reasonable price.
TT F
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December 07, 2018
Best price for storage box long distance moves, only problem I had was the lack of communication with the local service for picking up the filled boxes. They tell you the driver will call when they are on the way but that never happen and had issues with the scheduled pickup. Other than that the service was great when speaking with customer service reps.
Charles Kim
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February 16, 2021
Where do i begin? We ordered 8 they gave us 4 and told us on the day before of our move. When they came they told us we had 4 hours to fill them for pickup otherwise they wouldnt be able to pick up their boxes in time for our close date where we had to vacate. They dropped a box on the street. Later when we asked for delivery from their elizabeth storage facility they informed us one of our boxes broke and they had to transfer the contents to a new box. No big deal. But we later found out 2 of our 4 boxes had their padlocks broken off and to this day my kid's bunkbed side piece is missing where we now have to replace their bed. Their delivery and dropoff staff were nice and personable. The service itself sucks. We secured 4 boxes at the last minute from uhaul. Much more expensive but didnt have to deal with this lowgrade nonsense.
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9906 Fallard Ct Suite 102, Upper Marlboro, MD 20772, USA
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I’m so so happy I discovered this company! I’ve used pack rat and PODS in the past. While these were both a great experience, my recent experience with SMARTBOX was FANTASTIC! From the moment Gwen answered the phone she was so so nice, friendly and sincerely concerned that I get exactly what I needed. My box was delivered while I was away from home and it was placed in the exact location where I requested! I looked in my cameras afterwards and saw the professional way it was delivered and the way my property was respected. The driver took care not to damage my driveway and he was done in no time at all!! The monthly rental price is AWESOME TOO!!! I’m a customer for life and will recommend to all my family and friends now!
Overall a great experience. I needed two boxes on site to move out a room while we repaired water damage. The price was right, and the boxes are very nice and exactly as you'd hope, arriving when they said they would. Also, before delivery I realized I had scheduled for drop off on Oct 31, Halloween, blocking my entire driveway. It's my girlfriend's favorite holiday and so I contacted Chantell with Smartbox of Maryland and she actually called every single customer on surrounding days to see if any might swap days with me. While they couldn't, I really appreciate her going above and beyond to try to help me with such a silly request. Now the reason I gave 4 of 5 stars is that they missed the pick up day with no contact. They just didn't show up. They did show up first thing the next morning to pick them up, but again I wasn't contacted so I didn't know what was going on. Overall fantastic experience and I'll certainly use them again.
I needed some auxiliary storage while some repairs were done on my house. SmartBox was the least expensive (delivery + rental charges) of the options in my area. Since quality is also an important factor, based on good reviews, I chose them to leave a storage box on my driveway. The box was delivered (and picked up) when promised and did not leak during a couple of heavy downpours. Bottom line: fitted my needs for a reasonable price.
Best price for storage box long distance moves, only problem I had was the lack of communication with the local service for picking up the filled boxes. They tell you the driver will call when they are on the way but that never happen and had issues with the scheduled pickup. Other than that the service was great when speaking with customer service reps.
Where do i begin? We ordered 8 they gave us 4 and told us on the day before of our move. When they came they told us we had 4 hours to fill them for pickup otherwise they wouldnt be able to pick up their boxes in time for our close date where we had to vacate. They dropped a box on the street. Later when we asked for delivery from their elizabeth storage facility they informed us one of our boxes broke and they had to transfer the contents to a new box. No big deal. But we later found out 2 of our 4 boxes had their padlocks broken off and to this day my kid's bunkbed side piece is missing where we now have to replace their bed. Their delivery and dropoff staff were nice and personable. The service itself sucks. We secured 4 boxes at the last minute from uhaul. Much more expensive but didnt have to deal with this lowgrade nonsense.