Hello, I’ve been bringing our dogs to your location for about 7 or 8 years now and since the pandemic customer service there has gotten horrible! No one answers the phone during business hours, no one calls back and IF they do it is weeks later, we no longer get appointment reminder calls even though we now have to book several months out and it is nearly impossible to keep ip with an appointment booked that far out wothout some sort of a reminder. They are no longer offering boarding even though it is still listed on the website. The front desk staff are not friendly like before and overall it is just a mess. It is unfortunate because I loved bringing my dogs to Stacy but this is overwhelmingly frustrating at this point and the family-like customer service here is no longer in place. In these times when charging more for services they should should be able to afford to pay quality staff to keep up with or even enhance the things that were already in place previously . I am so sad that the business has gone so far downhill I’ve been waiting months for this appointment!!
Great place for grooming!! They take good care of my dogs everytime. Meghan even comes out to get my pups since I have an infant, makes things so convenient. They give them festive handkerchiefs each time!!
We were long term customers of Sean's but our recent experiences there have been poor to include our dog being hurt during grooming and the staff being rude and unprofessional during drop off and pickup. Our dog who hasn't had trouble at other groomers is now too anxious to go into Sean's for a grooming due to his last grooming which left him with a very bad cut and afraid to go back inside.
The best groomers I have ever been to. They give so much love and attention to everyone's fur babies. And not to mention they are really reasonable!
We have taken our cats here a few times to get their nails trimmed. Very quick service. There's no place to sit and it is mainly for people who drop off their dogs. If you have allergies beware the pet odor is overwhelming. We paid $125 for both cats to be bathed and nails clipped. Very steep price. Almost gave a 3star for that cost. Will never do it again. But they smell wonderful now. We adopted them so we wanted to get them cleaned up. The cats can groom themselves from now on. One thing I really like is the online feed to watch your pet. The customer service is very nice. They called promptly after finishing the cats.
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