Unfortunately, I didnt read the reviews on yelp before taking my love muffin to this location. When I dropped him off, they seemed kind of chaotic, like they weren't sure when my appointment was, and they acted like they knew me when it was my first and last time going there. The appointment took way longer than it was expected to take the 2-3 hour wait time was a 5 hour wait. When I finally got my dog from them, he smelled really bad, it was almost like they used old nasty towels to dry him off or they had him sitting in an old soiled bed for too long. My dog had a yeast infection in his ears and paws after taking him to this location. When I cleaned out his ears, I had to use 5 wipes, which was very disappointing since they charged me close to $200 to do such a poor job on grooming him. It took me three baths to get the horrible smell this shop had on him to get it out. PLEASE DO NOT GO TO THIS GROOMER. Update: I will message the owner who responded below. But to clarify, my dog wasn't matted at all, so the wait time is not justified, nor is their ability to clean out a dog ear thoroughly.
The cut Kayla did on my toy poodle was nowhere near being worth $100. There were long patches everywhere. And no I don't have time to bring her back to complain and get redone. If I'm paying that much I expect that I'm getting a professional cut at that appointment. I have time to write this on my way to work (before the business owner comments a snappy response like I should have corrected the problem).
We took our spoiled 4yr old Oreo to get a bath/brush/nails package with teeth cleaning. She was very calm to go with the groomer. Everyone was professional and polite and the price was a bonus for the quality of work done. It took longer than expected but when I called, they assured me she'd be ready soon and they'd call me when done. We're pleased and she'll be back again.
We have taken our dog so many places to get groomed and Ruff Cuts has been the most dependable and professional groomer of them all! If you take your dog anywhere else to get groomed or for boarding, you are making a mistake!
Very professional attentive and efficient. The owner is always on site and available. They offer flexible appointments and great services. I’ve used them twice and plan to be a regular client. I’ve been spreading the news to all pet owners to use Ruff Cuts!
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