Reju is my new (for almost three years) favorite nail salon. My nail tech Jenny is amazing and is always surprising me and sometimes herself with her amazing nail designs. Her touch is so gentle it makes me fall asleep every time she does my nails. Tracy does my pedicures and she is amazing too. Her leg and foot massages are SOOOO Gooood!!! I can't forget about Ms. Helen she is super sweet too. Going there is the highlight of my Monday's.
Sherria Reid
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June 06, 2024
Why do people continue to patronize this business? It boggles me.
Piss poor customer service.
Piss poor technique.
Lack of color selection (actual colors of quality, that last and have high pigment)
Lack of talent. From properly fitting a nail enhancement to painting. Just No.
I’m convinced that the people that keep showing up here are either in desperate need of service or they know no better.
I’ve tried Nick (back row, far left chair) , the older gentleman that sits next to the owner (woman with glasses on the left upon entry) and the women who sits to the right of Nick.
The woman who sits to the right of Nick was probably the best in terms of technique and kindness (though it’s very hard to understand her). She has a calmness about her that’s welcoming whereas everyone else treats you like you’re an inconvenience cause they hate their job.
Nick is too emotional. Acts like a pre-teen. And thinks he more talented than what he is. See @nailcandyshop in Columbia, MD if you truly want to meet folks on trend and educated in the nail space
My most recent experience was horrific. I had an appt at 3pm. Last minute emergency.
Nick rushed through my pedicure and did a HORRIFIC paint job. And no, that’s not glare on the toes—it’s dips, grooves, foot dryness, uneven painting, uneven filing, uneven color…..just bad. I told him I couldn’t walk out of there with my feet looking like that. He said it would be an additional $30 to take the color off. Keep in mind it has not had a top coat and been cured. He said my only option was to pick another color to put on top. Just to be clear—he’s suggesting $95 cause he did a bad job.
After he put another color on top and cured it, he refused any additional service but refused to say that directly. He said “someone else will do your nails.” When questioned why because the appt was made and all services were noted, he said “take your complaints to the owner.”
He handled it like his 11 year old child. He walked away. He said “I gave you water.” Which had nothing to do with the topic.
Proceed with caution because these aren’t cheap services …cheap in delivery but not cheap cost. They want to charge $65 for a MEDIOCRE (at best) sugar pedi with gel polish.
The saddest part….they gaslight you, all of a sudden don’t understand English and make you feel like you’re wrong for not wanting bad service.
I don’t know about you, but I don’t have time to fight with service providers that don’t care about the end product. Especially when there’s a nail salon on every corner.
There is a huge lack of customer appreciation and I’m shocked so many people patronize this place when J2 in Clinton is so much better (just to name one of many). It’s NEVER too bad to have to spend money here. Think long and hard before you do!!!
Lena Moore
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February 21, 2024
Every time I give this place a chance they let me down. I came in for a gel polish change. Tom serviced me and he accidentally filed off my acrylic which he was apologetic about, but needed to add back my acrylic. My polish was lumpy on most of my nails when he finished so I asked him to fix which he did. When I got home that evening, I noticed that the clear top coat was not fully done on any of my nails, there was some dried acrylic stuck under my nail and some polish already started peeling off. I came back to get the gel polish fixed, and guess what?! As soon as I got home after, one nail that had JUST been re-polished CHIPPED.
Leona Monroe
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June 04, 2024
Horrible experience, I spent 175 and the paint came off my toes the next day. My nail broke two days later. Unbelievable the poor quality service and work. All of my nails didn’t even match and she made my nail bleed. I would never go here again, I would rather by a kit off Amazon and do my nails myself. I would rather buy press on nails, I would rather let my 5 year old paint my nail. I would rather, you get the picture…. I should send the city over to inspect this illegal operation.
Ciearra Smith
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June 10, 2024
I am a consistent customer, however today when I came in to get my full set removed, I was told that I had to wait behind two people, even though I came in before them as the only person who can remove my nails is the receptionist which absolutely makes no sense. Instead of them telling me this when I walked in, they had me wait 25 minutes before telling me this information. I would have never waited if that was the case.
They were very disrespectful when I left, saying don't come back after I said I won't be returning. I highly recommend you do not get service here. I will not be returning and it's not surprising at all that they have low stars. They have lost a loyal customer due to disrespect and poor customer service.
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7611 Crain Hwy, Upper Marlboro, MD 20772, USA
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Reju is my new (for almost three years) favorite nail salon. My nail tech Jenny is amazing and is always surprising me and sometimes herself with her amazing nail designs. Her touch is so gentle it makes me fall asleep every time she does my nails. Tracy does my pedicures and she is amazing too. Her leg and foot massages are SOOOO Gooood!!! I can't forget about Ms. Helen she is super sweet too. Going there is the highlight of my Monday's.
Why do people continue to patronize this business? It boggles me. Piss poor customer service. Piss poor technique. Lack of color selection (actual colors of quality, that last and have high pigment) Lack of talent. From properly fitting a nail enhancement to painting. Just No. I’m convinced that the people that keep showing up here are either in desperate need of service or they know no better. I’ve tried Nick (back row, far left chair) , the older gentleman that sits next to the owner (woman with glasses on the left upon entry) and the women who sits to the right of Nick. The woman who sits to the right of Nick was probably the best in terms of technique and kindness (though it’s very hard to understand her). She has a calmness about her that’s welcoming whereas everyone else treats you like you’re an inconvenience cause they hate their job. Nick is too emotional. Acts like a pre-teen. And thinks he more talented than what he is. See @nailcandyshop in Columbia, MD if you truly want to meet folks on trend and educated in the nail space My most recent experience was horrific. I had an appt at 3pm. Last minute emergency. Nick rushed through my pedicure and did a HORRIFIC paint job. And no, that’s not glare on the toes—it’s dips, grooves, foot dryness, uneven painting, uneven filing, uneven color…..just bad. I told him I couldn’t walk out of there with my feet looking like that. He said it would be an additional $30 to take the color off. Keep in mind it has not had a top coat and been cured. He said my only option was to pick another color to put on top. Just to be clear—he’s suggesting $95 cause he did a bad job. After he put another color on top and cured it, he refused any additional service but refused to say that directly. He said “someone else will do your nails.” When questioned why because the appt was made and all services were noted, he said “take your complaints to the owner.” He handled it like his 11 year old child. He walked away. He said “I gave you water.” Which had nothing to do with the topic. Proceed with caution because these aren’t cheap services …cheap in delivery but not cheap cost. They want to charge $65 for a MEDIOCRE (at best) sugar pedi with gel polish. The saddest part….they gaslight you, all of a sudden don’t understand English and make you feel like you’re wrong for not wanting bad service. I don’t know about you, but I don’t have time to fight with service providers that don’t care about the end product. Especially when there’s a nail salon on every corner. There is a huge lack of customer appreciation and I’m shocked so many people patronize this place when J2 in Clinton is so much better (just to name one of many). It’s NEVER too bad to have to spend money here. Think long and hard before you do!!!
Every time I give this place a chance they let me down. I came in for a gel polish change. Tom serviced me and he accidentally filed off my acrylic which he was apologetic about, but needed to add back my acrylic. My polish was lumpy on most of my nails when he finished so I asked him to fix which he did. When I got home that evening, I noticed that the clear top coat was not fully done on any of my nails, there was some dried acrylic stuck under my nail and some polish already started peeling off. I came back to get the gel polish fixed, and guess what?! As soon as I got home after, one nail that had JUST been re-polished CHIPPED.
Horrible experience, I spent 175 and the paint came off my toes the next day. My nail broke two days later. Unbelievable the poor quality service and work. All of my nails didn’t even match and she made my nail bleed. I would never go here again, I would rather by a kit off Amazon and do my nails myself. I would rather buy press on nails, I would rather let my 5 year old paint my nail. I would rather, you get the picture…. I should send the city over to inspect this illegal operation.
I am a consistent customer, however today when I came in to get my full set removed, I was told that I had to wait behind two people, even though I came in before them as the only person who can remove my nails is the receptionist which absolutely makes no sense. Instead of them telling me this when I walked in, they had me wait 25 minutes before telling me this information. I would have never waited if that was the case. They were very disrespectful when I left, saying don't come back after I said I won't be returning. I highly recommend you do not get service here. I will not be returning and it's not surprising at all that they have low stars. They have lost a loyal customer due to disrespect and poor customer service.