As I was about to get married, I was looking for a place to have some facials. A friend recommended Radiance Medspa and I booked an appointment online. Getting there was very easy, it's right in front of the north exit on the DuPont circle metro station. I live close by, so taking the red line was very convenient. When I got there, they asked me to fill some forms. That made me feel more secure, I noticed they're a serious business that care about the patient and the best treatments. They put me on this machine that revealed all the issues about my face skin. I got really impressed to find out my face has been so damaged by the sun and I didn't even know! So after that, I had what try call "complexion blending". First they do this exfoliation with sucction, the silk peel and then the laser. I could really see the difference as I walked out of there and it really lasted. I highly recommend the place. The staff was very kind, professional and attentive. I will definitely go back.
Never got a service. Why? Because after discussing at length what I needed with the receptionist and booking, I show up (no reminder email like promised...don’t worry there is a reason I tell you this) and we almost get started, when I find out my nurse is not trained for the requested extractions. THE. ONLY. REASON. I. CAME. (And took off of work). So I left. The receptionist looked at me like I was dumb when I was confused about no extractions (obviously this service doesn’t do that). End of story? got a cancellation email. Their services might be amazing but I will never know because if you can’t get customer service right, how can I trust you with my face?
My kids gave me a gift certificate here for mother's day and I finally had the time to use it this week! What a treat! From the relaxing treatment to the quality customer service.. i felt pampered and special. This was such a special and much needed day for me. Thanks radiance :) I hope I get to come back soon..
I highly recommend Radiance. The staff is friendly, professional and efficient. Candace is always smiling and will do her best to get you on the schedule whatever your med spa needs happen to be.
I feel refreshed! I highly recommend a visit to this great spa! Radiance Medspa DC does a fantastic job at all things spa, but I especially appreciate the really effective and gentle laser hair removal. Also, a little botox goes a long way to making a girl feel youthful! Plus, the staff is helpful and they really care that you have a good experience. I highly recommend a visit to this great spa! Pat J.
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