PODS Moving & Storage

1811 Cabin Branch Dr Ste 400, Hyattsville, MD 20785, USA

About PODS Moving & Storage

3.4 / 5

from reviews

    Elizabeth Moses
    May 24, 2024

    PODS lied to me multiple times about the delivery of our POD. When it was time to schedule the delivery of our POD back to our house to unload, I called two days before the scheduled date and asked if I could request a delivery time before 1:00 pm, as I was hiring people to unload and carry our items into the house. I was told yes by customer service, and was even sent an email confirmation on a modification to my account. At no time was I told they couldn't honor a scheduled window request. Then the day before the delivery date I received an email letting me know my delivery window was 1-4 pm, although the automatic answering computer said my window was 2:30 - 5:30. When I first called, they acknowledged I had called on Wednesday but said they couldn't change my delivery time of 2:35 despite my documented request. I then called back and had to spend over an hour on the phone, insist they speak to the facilities manager, and was only able to get them to move up my window to 1:52 (and of course the driver was late so the POD didn't come until 2:15 and then the POD was facing the wrong direction on the truck despite the correct directions on their form). This is despite living only 30 minutes from the storage facility. We paid alot of money to this company to pick up, store, and the delivery our stuff. If I had known they couldn't honor a delivery window request I would have made other arrangements for the unloading but I believed them when they said they could. And simply can't believe they wouldn't fix their own documented error. My mistake. In the end it was after 2:30 before the POD was finally in our driveway. I definitely won't use them again and strongly urge you to stay away unless you have maximum flexibility and can just cater to their actual schedule regardless of what they say

    Shelby Bowen
    June 30, 2024

    Let’s start out with the fact that the company lied about the delivery times. First, it was between 830 and 1130. Then it was between 1130 and 130. Then I called after 130 had passed they said we were next on the route. Then about an hour and a half later, someone left me a voicemail stating it would be changed to another day. I called them and explained to them that our pod is on a premise that we no longer reside and somebody else is moving on Monday to that property. We set up the pod to be brought to our new location Saturday. The customer service rep I spoke with said that apparently the driver had called out sick again another lie because I just spoke with someone an hour and a half Stating we were the next on route. So not only the delivery not being on time. They had already charged us as if the delivery was made. And then double charged us. I have called three times in the past 2 days. I was supposed to get a call back in regards to resolving the issue and getting our pod Saturday. Nobody called me And then My Husband proceeded to tell me his account was charged twice. I called and try to speak with the manager and of course wasn’t able to again. I do not recommend this company. Save yourself the trouble & get a U-Haul. Hopefully, we can still get our pod in the return of absolute disaster.

    Anna Rymill
    May 10, 2024

    PODS was an exceptional moving experience. Convenient, clearly priced, easy to use website, and great customer service. Everyone I worked with was always extremely friendly. My items were stored safely for several months and then relocated to a new state safely and without damage or delay. Will recommend PODS and absolutely trust them with my next move.

    N. Uhuru
    July 12, 2024

    The POD movers here in Hyattsville, MD are very knowledgeable and efficient. The call center, not so much. However, when I went to access my POD, the guys had no problem setting it out for me and got it right away.

    Karin Weeden
    May 02, 2024

    Our pod had been in storage during our move. We had it delivered to our new address and it showed up as scheduled. The driver D. Smith did an excellent job getting up the challenging driveway. He was very professional and parked the pod where we requested. We inspected the unit yogether before he left.

    PODS Moving & Storage

    Our Address

    1811 Cabin Branch Dr Ste 400, Hyattsville, MD 20785, USA


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