My review is a little late thanks to life with a newborn but I wanted to thank and praise Joe, a supervisor with MARS, for coming out so quickly last month, and going above and beyond to provide insight around our issue. We are the new purchasers of a home that had a roof replaced by MARS within the last two years…we identified a wet wall, with significant moisture, and our first thought was THE ROOF. We called Mars and Joe came out within a few days, communicating exactly when, despite the 2 hour drive to our area to do so. He checked everything out, and it was not the roof after all. Not because he wanted to place blame on anything else-that wasn’t the case and I felt fully confident if it was the roof-it would have been handled! He determined it was an oversight and a shoddy builders mistake that’s probably been lingering since the house was built 10 years ago that’s finally showing its ugly face. He got up on ladder with my husband, showed him exactly the cause, and provided a short and long term solution to resolve. Even helped direct husband with caulking the particular section in question for an even faster bandaid as storms were anticipated within the next day or so. He was not required to do ANY of this, but did and we are so grateful for that kind of unmatched customer service with what would typically be called a dismissive, money hungry industry. Not MARS! Good people! Great business!
Kee “YouTube ShyPimp74” Comedian
-
July 20, 2024
Carlos & Austin were very polite & knowledgeable representatives of your company. Although I already had a quote from another, if I didn't I would've definitely been interested in speaking with your company based off your representatives I met today.
Mario Mercado
-
April 12, 2024
Austin from Mars Restoration helped & provided quick and informative service during my mom's roof replacement. Their efficiency and expertise made the process smooth. Highly recommend their services!!
Henry Pratt
-
July 17, 2024
I recently had the pleasure of working with mars restoration because of a recent storm, and I cannot recommend them highly enough. From start to finish, their service was exceptional.
Firstly, the team at Mars restoration was incredibly knowledgeable and professional, I had the pleasure to work with Nate. He took the time to thoroughly explain every aspect of the insurance process, ensuring I understood my coverage options and what to expect. This transparency was refreshing and gave me confidence in their expertise.
Secondly, the claims process was seamless. Mars restoration handled everything efficiently, from assessing the damage to processing the claim swiftly. I was pleasantly surprised at how quickly they responded to my initial inquiry and how smoothly everything progressed thereafter.
Thirdly, the quality of their workmanship is top-notch. The roofers are incredibly skilled and courteous, completing the repairs promptly within a day without compromising on quality. My roof looks fantastic, and I have peace of mind knowing it was done right. As well as the amazing upgrade to an architectural roof which i am thrilled about.
Fourthly, their customer service is outstanding. Whenever I had a question or needed clarification, their team was readily available and always provided clear, helpful responses. They made what could have been a stressful situation remarkably easy to navigate.
Lastly, Mars restoration genuinely cares about their customers. They go above and beyond to ensure satisfaction and are committed to delivering results that exceed expectations. I am grateful for their dedication and wouldn't hesitate to recommend them to anyone needing roofing insurance services.
Overall, my experience with Mars restoration was exceptional, and I am confident in giving them a five-star rating. If you're looking for a reliable, trustworthy roofing company, look no further than Mars restoration. They truly set the standard for excellence in their industry - Henry Pratt
Shawn Baptiste
-
April 12, 2024
Had a great experience with Carlos Andrews. He was pleasant and provided great information. I informed him in the future I will utilize the services.
Our Address
7732 B Old Alexandria Ferry Rd, Clinton, MD 20735, USA
Claim Listing: Mars Restoration | Roofing & Siding
Please Login or Register an Account to Claim Listing
My review is a little late thanks to life with a newborn but I wanted to thank and praise Joe, a supervisor with MARS, for coming out so quickly last month, and going above and beyond to provide insight around our issue. We are the new purchasers of a home that had a roof replaced by MARS within the last two years…we identified a wet wall, with significant moisture, and our first thought was THE ROOF. We called Mars and Joe came out within a few days, communicating exactly when, despite the 2 hour drive to our area to do so. He checked everything out, and it was not the roof after all. Not because he wanted to place blame on anything else-that wasn’t the case and I felt fully confident if it was the roof-it would have been handled! He determined it was an oversight and a shoddy builders mistake that’s probably been lingering since the house was built 10 years ago that’s finally showing its ugly face. He got up on ladder with my husband, showed him exactly the cause, and provided a short and long term solution to resolve. Even helped direct husband with caulking the particular section in question for an even faster bandaid as storms were anticipated within the next day or so. He was not required to do ANY of this, but did and we are so grateful for that kind of unmatched customer service with what would typically be called a dismissive, money hungry industry. Not MARS! Good people! Great business!
Carlos & Austin were very polite & knowledgeable representatives of your company. Although I already had a quote from another, if I didn't I would've definitely been interested in speaking with your company based off your representatives I met today.
Austin from Mars Restoration helped & provided quick and informative service during my mom's roof replacement. Their efficiency and expertise made the process smooth. Highly recommend their services!!
I recently had the pleasure of working with mars restoration because of a recent storm, and I cannot recommend them highly enough. From start to finish, their service was exceptional. Firstly, the team at Mars restoration was incredibly knowledgeable and professional, I had the pleasure to work with Nate. He took the time to thoroughly explain every aspect of the insurance process, ensuring I understood my coverage options and what to expect. This transparency was refreshing and gave me confidence in their expertise. Secondly, the claims process was seamless. Mars restoration handled everything efficiently, from assessing the damage to processing the claim swiftly. I was pleasantly surprised at how quickly they responded to my initial inquiry and how smoothly everything progressed thereafter. Thirdly, the quality of their workmanship is top-notch. The roofers are incredibly skilled and courteous, completing the repairs promptly within a day without compromising on quality. My roof looks fantastic, and I have peace of mind knowing it was done right. As well as the amazing upgrade to an architectural roof which i am thrilled about. Fourthly, their customer service is outstanding. Whenever I had a question or needed clarification, their team was readily available and always provided clear, helpful responses. They made what could have been a stressful situation remarkably easy to navigate. Lastly, Mars restoration genuinely cares about their customers. They go above and beyond to ensure satisfaction and are committed to delivering results that exceed expectations. I am grateful for their dedication and wouldn't hesitate to recommend them to anyone needing roofing insurance services. Overall, my experience with Mars restoration was exceptional, and I am confident in giving them a five-star rating. If you're looking for a reliable, trustworthy roofing company, look no further than Mars restoration. They truly set the standard for excellence in their industry - Henry Pratt
Had a great experience with Carlos Andrews. He was pleasant and provided great information. I informed him in the future I will utilize the services.