Made an appointment for my dog to have his anal glands expressed on the website. Day before the appointment the office called to say his rabies vaccine was overdue. I said ok I'll get the rabies vaccine and get his glands expressed. She then said he would need a wellness exam with the doctor since he "may" have a reaction from the vaccine. So they want to charge a doctor's exam fee, rabies vaccine and the gland fee. I cancelled the appointment. I DO NOT APPRECIATE TRYING TO BE UP SOLD AT THE VET'S OFFICE. THE GREED IS SICKENING!!!
Laura Parker
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May 06, 2024
It’s so hard to call and actually talk to someone here. Multiple times I’ve actually shown up in person just to get a question answered. We have been taking our dog here for a few years now and after issue after issue it seems like it will be easier to take him elsewhere even though it will be farther away. I loved that they were close but the struggle hasn’t been worth it lately.
Joshua Paicos
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April 19, 2024
Amazing Vet. Super clean office. Extremely friendly and helpful staff. The greatest vet I have ever been to. Definitely recommend.
Erica Payne-Santiago
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November 24, 2021
I've been bringing my animals here for 20 years. Best in the business! Tried another Veterinarian and was not ecstatic. Indian Head Animal Hospital has all the latest equipment, 1st in the area to offer Lazer surgery, clean, welcoming, has an app, an online portal, organzied, and responsive. I won't take my furry baby anywhere else.
이진돌
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July 27, 2021
This is a review about boarding your pet at IHAH. Please do yourself a favor and take your dog elsewhere. I used this location for boarding several weeks ago and they overfed both of my dogs. One of the dogs came home with fleas but I didn’t think that it was as a result of her stay, so I gave them another shot several days ago. My dog came home with fleas again and the other dog had a scar on her nose which they attributed to her rubbing her face on the cage. Upon further inspection, it looks like to dog was bitten or something — basically, something other than the sorry excuse they gave me. I asked for them to send me pictures every day. The first few days were great but the third day the pictures were blurry (probably to hide the scar on the nose) and I didn’t receive pictures on the last day. I was so stressed during my vacation that I went to get my dogs as soon as they opened. The final straw for me is the fact I was charged for services I didn’t request. On the bill, it showed that they were administering medication to the dog that had a bleeding noise. I now wonder what the heck happened. When I called them about the charges, they didn’t even seem surprised and, the normally friendly receptionist, changed her tone to become hostile. I’m not sure what training they’ve received in these situations but, I work in customer service, and the first response should’ve been an apology. To make matters worse, instead of them giving me a refund, I was offered a credit towards other services at the hospital. For your own sanity, book another boarding facility for your pet. To make matters worse, you can’t pick up your pet on a Sunday. We are definitely not coming back here and plan to get our pet checked out at another vet. Additionally, I’m filing a formal complaint.
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Made an appointment for my dog to have his anal glands expressed on the website. Day before the appointment the office called to say his rabies vaccine was overdue. I said ok I'll get the rabies vaccine and get his glands expressed. She then said he would need a wellness exam with the doctor since he "may" have a reaction from the vaccine. So they want to charge a doctor's exam fee, rabies vaccine and the gland fee. I cancelled the appointment. I DO NOT APPRECIATE TRYING TO BE UP SOLD AT THE VET'S OFFICE. THE GREED IS SICKENING!!!
It’s so hard to call and actually talk to someone here. Multiple times I’ve actually shown up in person just to get a question answered. We have been taking our dog here for a few years now and after issue after issue it seems like it will be easier to take him elsewhere even though it will be farther away. I loved that they were close but the struggle hasn’t been worth it lately.
Amazing Vet. Super clean office. Extremely friendly and helpful staff. The greatest vet I have ever been to. Definitely recommend.
I've been bringing my animals here for 20 years. Best in the business! Tried another Veterinarian and was not ecstatic. Indian Head Animal Hospital has all the latest equipment, 1st in the area to offer Lazer surgery, clean, welcoming, has an app, an online portal, organzied, and responsive. I won't take my furry baby anywhere else.
This is a review about boarding your pet at IHAH. Please do yourself a favor and take your dog elsewhere. I used this location for boarding several weeks ago and they overfed both of my dogs. One of the dogs came home with fleas but I didn’t think that it was as a result of her stay, so I gave them another shot several days ago. My dog came home with fleas again and the other dog had a scar on her nose which they attributed to her rubbing her face on the cage. Upon further inspection, it looks like to dog was bitten or something — basically, something other than the sorry excuse they gave me. I asked for them to send me pictures every day. The first few days were great but the third day the pictures were blurry (probably to hide the scar on the nose) and I didn’t receive pictures on the last day. I was so stressed during my vacation that I went to get my dogs as soon as they opened. The final straw for me is the fact I was charged for services I didn’t request. On the bill, it showed that they were administering medication to the dog that had a bleeding noise. I now wonder what the heck happened. When I called them about the charges, they didn’t even seem surprised and, the normally friendly receptionist, changed her tone to become hostile. I’m not sure what training they’ve received in these situations but, I work in customer service, and the first response should’ve been an apology. To make matters worse, instead of them giving me a refund, I was offered a credit towards other services at the hospital. For your own sanity, book another boarding facility for your pet. To make matters worse, you can’t pick up your pet on a Sunday. We are definitely not coming back here and plan to get our pet checked out at another vet. Additionally, I’m filing a formal complaint.