Very helpful staff.
I need a pallet of brick to repair a deck but once I got there I realized that they had a few different shades and sizes. I showed JWillians some pictures I had in my phone and he kindly walked with me tho the lot and suggested one specific pallet of brick.
Went inside to pay for it and by the time I came back out they had the pallet of brick wrapped and ready to be loaded on my truck
Keith Fletcher
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April 06, 2020
In March 2020, I purchased over $18,000 worth of stone wall and paver materials to build a patio at my home in Mitchellville MD. The materials are great but the customer service is poor. I had 3 pallets of unopened sonoran pavers left and the company refused to accept them and issue a refund. There are a number of places that provide high quality material similar to Ernest Maier so, in the future I will purchase from one of those companies that know how to build lasting relationships
Lauren Sweet
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February 10, 2023
My husband ever I were sent to this location by our contractor to select pavers for an upcoming project. We were sent over a block over to have a closer looking at their inventory. When we got there no one was inside, so my husband asked the gentleman working the forklift a few questions. He kindly stopped what he was doing walked us around, pointed out the differences in material, and grabbed material magazines for us from inside. As we were leaving he another woman arrived and he again stopped to assist her in the same way. His name was Tim.... He was very helpful and embodied great customer service!
Anjie
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September 19, 2019
Customer service was IMPECCABLE! The lady who checked me out was knowledgable and great customer service, based on that this would have been a 10 star! The only negative was it was VERY confusing finding the entrance, then, once you pay, I had to pick it up one block over and basically wondered around like a lost soul until a truck driving by pointed at where I should go. They definitely need better signs, or have the customer stay put and bring the product to you. Hours not very great.
Barnaby Woods
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August 15, 2015
Worst mason supply I have dealt with in years. You can tell the staff loves their jobs by the way they will lie to your face. All and all, just a very unpleasant place to go and I will never shop, or do business with this company again.
I look forward to a legal battle soon in regards to a 1000 dollar tool I purchased, used 3 times before it broke, was told I could return it, drove all the way to this wonderful location of a store at 7 am on a Saturday, and was told that I couldn't return it. Then the manager on duty tells me "he's done with this conversation." You think I was happy?
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4700 Annapolis Rd, Bladensburg, MD 20710, USA
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Very helpful staff. I need a pallet of brick to repair a deck but once I got there I realized that they had a few different shades and sizes. I showed JWillians some pictures I had in my phone and he kindly walked with me tho the lot and suggested one specific pallet of brick. Went inside to pay for it and by the time I came back out they had the pallet of brick wrapped and ready to be loaded on my truck
In March 2020, I purchased over $18,000 worth of stone wall and paver materials to build a patio at my home in Mitchellville MD. The materials are great but the customer service is poor. I had 3 pallets of unopened sonoran pavers left and the company refused to accept them and issue a refund. There are a number of places that provide high quality material similar to Ernest Maier so, in the future I will purchase from one of those companies that know how to build lasting relationships
My husband ever I were sent to this location by our contractor to select pavers for an upcoming project. We were sent over a block over to have a closer looking at their inventory. When we got there no one was inside, so my husband asked the gentleman working the forklift a few questions. He kindly stopped what he was doing walked us around, pointed out the differences in material, and grabbed material magazines for us from inside. As we were leaving he another woman arrived and he again stopped to assist her in the same way. His name was Tim.... He was very helpful and embodied great customer service!
Customer service was IMPECCABLE! The lady who checked me out was knowledgable and great customer service, based on that this would have been a 10 star! The only negative was it was VERY confusing finding the entrance, then, once you pay, I had to pick it up one block over and basically wondered around like a lost soul until a truck driving by pointed at where I should go. They definitely need better signs, or have the customer stay put and bring the product to you. Hours not very great.
Worst mason supply I have dealt with in years. You can tell the staff loves their jobs by the way they will lie to your face. All and all, just a very unpleasant place to go and I will never shop, or do business with this company again. I look forward to a legal battle soon in regards to a 1000 dollar tool I purchased, used 3 times before it broke, was told I could return it, drove all the way to this wonderful location of a store at 7 am on a Saturday, and was told that I couldn't return it. Then the manager on duty tells me "he's done with this conversation." You think I was happy?