Very helpful staff. I need a pallet of brick to repair a deck but once I got there I realized that they had a few different shades and sizes. I showed JWillians some pictures I had in my phone and he kindly walked with me tho the lot and suggested one specific pallet of brick. Went inside to pay for it and by the time I came back out they had the pallet of brick wrapped and ready to be loaded on my truck
In March 2020, I purchased over $18,000 worth of stone wall and paver materials to build a patio at my home in Mitchellville MD. The materials are great but the customer service is poor. I had 3 pallets of unopened sonoran pavers left and the company refused to accept them and issue a refund. There are a number of places that provide high quality material similar to Ernest Maier so, in the future I will purchase from one of those companies that know how to build lasting relationships
Horrible experience. Spent about $5,000 with this company and ordered almost everything OVER THE PHONE. (CMU, rebar, gravel, brick-lock and sand). Not once did they mention that they don't take returns. I'm simply homeowner working on a DYI-project and ordered a little more supplies than I needed just to be sure. Not only were they rude by ask me to "read my receipt" I received AFTER the PHONE order was placed AND after materials were delivered but I'm also still fighting to get my $435 pallet deposit from 29 pallets I returned as far back as 5/8/2021. Accounting dept. never calls me back while the sales rep. keeps making excuses about accounting being overwhelmed. About to file a BBB complaint and MD atty. Gen. Cons. Prot. Div. BTW. This is the Gaithersburg location. I WILL NEVER EVER DO BUSINESS WITH THIS COMPANY AND YOU SHOULDN'T EITHER!
Customer service was IMPECCABLE! The lady who checked me out was knowledgable and great customer service, based on that this would have been a 10 star! The only negative was it was VERY confusing finding the entrance, then, once you pay, I had to pick it up one block over and basically wondered around like a lost soul until a truck driving by pointed at where I should go. They definitely need better signs, or have the customer stay put and bring the product to you. Hours not very great.
This store has the best selection of masonry hand tools in a 50 mile radius. Name brand trowels, jointers and specialty strikers in various sizes. Very helpful staff. Quick to get in and out
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