Eastern Grounds did an absolutely amazing job of designing landscaping for our front beds, cleaning out the previous landscaping and re-planting/mulching as well as putting down some sod around the reshaped beds. They also did a backyard cleanup and stump removal. They were fast, communicative, did amazing work and were reasonably priced. We're already planning our next project with them, and I couldn't possibly be happier with the work they've done.
I have used Eastern Grounds Landscaping since 2014 and they have done a really good job keeping my yard looking neat and well groomed. Their staff is professional, courteous, and respectful. They respond timely to my inquiries about scheduling, billing, and any other concerns. Their employees care about their customers and provide excellent customer service taking ownership and the necessary steps and follow-up to correct issues brought to their attention.
“Wow!” There is no better word I can think of to describe our experience with Eastern Grounds Landscaping. Bill Schultz and his team are in another league when it comes to customer service, and it shows on all levels. My initial call to their office was as pleasant as can be thanks to Jamie. Within days, Bill (the owner) was at our house to discuss transforming our outdoor space from an overgrown disaster to a beautiful and welcoming landscape. His ability to both listen and ask the right questions made it so simple to communicate our vision. The crew was out not long after and they were punctual, friendly, efficient, and hard working. It was impressive to watch. When I was told “you won’t even believe how good it will look…” I truly had no idea. The final result was better than I could’ve ever imagined. Our family can finally sit outside and enjoy the summer! We’ll be using EGL for all future projects. Thanks guys!
Poor customer service, therefore, deserves no stars (I had to give one to enable my post). I scheduled an appointment with this company 12 days ahead of the date given. A female called me on the phone to schedule the appointment after I completed an inquiry online. The day of the appointment and thirty-five minutes into the appointment time, no one was at my home. I called the office and spoke with the same person who had initially scheduled the appointment. I was told that I had been "booted" out of my scheduled appointment. She then asked had I received an invoice via email which needed to be paid prior to the appointment. I informed her that I had not looked at my personal emails to know if I had or had not received this email. Please keep in mind that I had received multiple text messages prior to the date of the appointment to confirm the appointment and spoken to this individual on the phone. Not once was I informed of any fees. My reason for choosing this company was due to the online ratings and the close proximity to my home. Keep in mind that the company website stated "free" estimate. Granted, everyone deserves to be paid for their time but, a customer's time should also be respected. I had no problem with paying applicable fees when made aware of the need to do so. This company wants to be surreptitious about their fess or do they pick and choose who the fees will be charged too........... Buyer beware! False advertisement and poor customer service. Perhaps some retaining and an update to the website is needed.
This is the second season we have had Eastern Grounds Landscaping for our lawn care. We are receiving excellent service and prices are reasonable. They did an excellent job with our landscaping project. New landscape ties, water drainage system, plants and mulch have brightened our front yard.
For more information on our listings, advertising, coupons, and mailers, please contact us today!