I enjoy the good customer service I've received whenever I have questions. The office is filled with professional, knowledgeable representatives and I take comfort in knowing that I deal with the same representative whenever I need help. Heather is very efficient and quick to return your calls promptly if she isn't available at the time of your call. Keep in mind, without you having to make multiple calls to her. The service is extremely personable. Just remember whatever you need involving insurance, they have it to offer. Thank you Heather. To everyone else, see you there soon!!!
Always outstanding customer service! My family has been a customer for over 10 years and Heather Bocci has been our agent providing us with outstanding service the entire time! We have multiple policies with them and have referred family and friends to them. We wouldn't consider going anywhere else.
If you are looking for great auto insurance THIS IS THE PLACE!!! Heather was helpful and continues to be to this day! Been with them since November 2018 and she even helped us save bundled with our Renters Insurance, even helping to explain what that covers and picked the appropriate amount of coverage! We recently had a cracked windshield and I called Heather who assisted with the claim process, which was extremely painless!! Heather is a GEM!! I've been within the Customer Service field for 15+ years and sometimes the good ones do not always get the spotlight...HEATHER IS AN ANGEL!!
I've been with Erie since I started driving and was on my parents' policy. The entire time our local agents have been (what's now) Community Insurance Services. They've worked with me to ensure I have the affordable coverage for home, auto, rental, etc insurance however my life has changed. They've always been incredibly responsive and I know that I can always pick up the phone and reach them, and they'll have the answers I need.
I really enjoy the experience of having Heather as my agent. She is very knowledgeable, experienced, down to earth, and genuine. She knows how to reduce policy matters into the most basic of explanations for easy understanding. Heather is always very pleasant and even-keeled even when I ask what I would suspect are maybe dumb questions. But she never makes me feel that way.
For more information on our listings, advertising, coupons, and mailers, please contact us today!